FAQ | LED Skateboard and Scooter Lights Frequently Asked Questions

 

Q. Will my order arrive before Christmas?
A: Orders placed by 11:59 pm on the following dates are guaranteed to arrive by Dec. 25th, 2017 when using the selected shipping speed: 
  • Standard International: December 7th
  • Standard (U.S.): December 18th
  • Expedited: December 19th
  • Priority: December 21st

Orders can be placed after the deadlines above, but are not guaranteed to arrive by Christmas. 

All orders placed between November 1st and December 31st can be returned for a full refund until January 31st, 2018, excluding violations of the shipping deadlines above.

Q. When will my order arrive?

A: Shipping speeds are as follows:

  • Standard: 3-5 business days (USPS First-Class Mail)
  • Expedited: 1-3 business days (USPS Priority Mail)
  • Priority: Next business day (UPS Next-Day Air)
  • Standard International Shipping: 2-3 weeks (UPS Mail Innovations International Economy)
  • Expedited International Shipping: 1-2 weeks (UPS Mail Innovations International Priority)

Orders placed after noon PST will be shipped the following day. 
For an update on your specific order, view your order online

Q. How do Board Blazers attach?
A: Board Blazers attach using a specialized adhesive pad. One side adheres to the board/scooter, the other side attaches to the light. Watch the video above for details. 

Q: Do you ship internationally?
A: Yes, we often ship internationally. Please enter your foreign address and select international shipping during checkout. 

Q. How long does international shipping take?
A: Depending on your location, international orders typically take 2-3 weeks to arrive. 

Q. Does my order include a skateboard?
A: To clarify, we only sell the lights, not the skateboards. Board Blazers can attach to any skateboard, longboard, or scooter.

Q: How do the lights turn on?
A: When the lights are attached to the board/scooter, simply twist each light to manually turn it on/off. There are no wires connecting the lights.

Q: Can I do tricks with Board Blazers?
A: Board Blazers are intended for cruising. Most tricks can be executed with careful placement of the lights under the trucks. Board Blazers are not designed as an extreme performance product.

Q: How big are the lights?
A: Board Blazers are very small (and bright!). Each light is about the diameter of a quarter and slightly less than an inch tall.

Q: Will Board Blazers work with my skateboard or scooter?
A: Board Blazers work with all types of skateboards and scooters, including plastic skateboards. If you find that Board Blazers do not fit your particular skateboard/scooter, you are welcome to simply return them, provided they meet the other terms of the warranty.

Q: How many lights do I need for my skateboard/scooter?
A: Board Blazers are sold in sets of four lights of the same color. One set is enough for a standard size skateboard or scooter. Longboards typically require two sets for full illumination. Many riders add multiple sets to create cool color combos.

Q. Oops! The lights fell off. What should I do?
A: If within the 30-day warranty window, email us for complimentary replacement adhesive. If outside of the 30-day window, we offer extra adhesive here. Then, first apply one side of the adhesive to the board. Next, peel off the backing and press the light firmly into the center of the pad for 10 full seconds. Taking the time to allow the light to fully bond to the pad should fix the problem.

Q: How long do the batteries last?
A: Board Blazers are designed for extended use. The average life of the batteries is 25 hours. CR 2032 mini button cell batteries can be easily replaced.

Q: Do you sell replacement batteries or adhesive pads?
A: Yes. Both are available on this website or Amazon Batteries are shipped in sets of two, and adhesive pads are shipped in sets of four. Click here for Batteries. Click here for Adhesive.

Q: Are Board Blazers interchangeable?

A: No. Board Blazers are designed to attach durably to your board. Instead, attach multiple sets and only turn on only the lights you would like to illuminate.

 

Q: Are Board Blazers permanent?

A: While the adhesive is strong and durable, Board Blazers can be removed with care. The adhesive pads cannot be reused.

 

Q: Are Board Blazers waterproof?

A: Yes. When on, each light is extremely waterproof. 

 

Q. How do I remove the lights?
A: First, peel the light off of the pad. Then, place a piece of clear packing tape over the adhesive pad, and press firmly. Simply peel back the tape and the pad will adhere to the tape and be pulled off the board. Note that the adhesive cannot be reused. Do not scrape the pad off or use solvents, as this could damage the board.

Q: How do I get a refund?
A: No worries! Please email us to let us know you'd like a refund and we'll be happy to help you out right away. 

Q: Can I pay with cash or a check?
A: Yes. Please contact us for more information.